Tag Archive | "dealing with complaints"

How to Deal with a Customer Complaint via Social Media

Friday, March 4, 2011

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Just yesterday, a person posed the following question to me during a Q&A session, “how do you prevent people from saying negative things about your small business through social media?” One of the greatest things about social media is that is demands transparency and authenticity. The very nature of a social network encourages communication to […]

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