How to Deal with a Customer Complaint via Social Media

Just yesterday, a person posed the following question to me during a Q&A session, “how do you prevent people from saying negative things about your small business through social media?” One of the greatest things about social media is that is demands transparency and authenticity. The very nature of...

Are You Putting All of Your Social Media Eggs in One Profile Basket?

Hi Everyone!  Emily A. Hay here…we’ve all heard the expression and learned this lesson in life…the same rule applies to leveraging social media for your small business. If this post can help a small business owner you know, I would love for you to please share or tweet it...

3 Topic Generating Ideas for Your Small Business’ Next Blog Post

“Hay There” Friends!  Are you a small business owner with writer’s block?  Stumped on what the heck to write about on your small business’ blog?  Here is some insight that will surely get your content juices flowing! I had a very enlightening meeting this morning with small business owner...

Small Business Social Media Observations from San Francisco

Hi Everyone!  I prepared this quick video message after spending some QT with small business owners at the Ferry Building Farmers Market in San Francisco last weekend. The weather was incredibly warm, the atmosphere at the market was so vibrant and the entrepreneurial energy of the many small businesses...

Shake Up Your Online Networking with a “Social Media Strategy Tini!”

Hi Everyone!  Emily A. Hay here and right now I want you to get very comfortable because today I am serving you a Social Media Strategy Tini! Yes, “tini”, as in “martini” and the reason for the martini analogy is because as a business professional, I am sure you...

Social Media = Small Business Game Changer

To set the stage for this social media section of my blog, I want to point out why social media is such a GAME CHANGING OPPORTUNITY for your small business. A lot of people lately are coming to the realization that social media is not a trend or a...
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